Our Simple & Fair Returns Policy ✦
Condition
Items must be in new, un-worn, and re-sellable condition with tags attached.
30-Day Window
Return or exchange items within 30 days of the purchase date.
Refund or Exchange
Choose between a full refund to your original payment method or an even exchange.
Final Sale
Certain items, labeled "Final Sale," are not returnable. Check product pages.
Process Your Return ✦
- 1. Initiate Request Items must be in new, unworn, and re-sellable condition with tags attached.
- 2. Download Label Return or exchange items within 30 days of the purchase date.
- 3. Pack Items Pack items securely in their original packaging to prevent damage during transit.
- 4. Drop Off Drop off your parcel at the nearest approved shipping location and keep your receipt.
Shipping Costs ✦
Free return shipping is provided for your first exchange. Otherwise, the customer covers return shipping unless the item is defective.
Return shipping costs:
- Free return shipping for your first exchange; otherwise, the customer covers return shipping unless the item is defective.
- Pre-paid label: A return label may be provided depending on your order and return eligibility.
- For defective or damaged items, return shipping will be covered by us.
Exceptions & Exclusions ✦
For hygiene and safety reasons, certain products are not eligible for return or exchange.
Items that cannot be returned include:
- Jewelry, intimate wear, beauty products, and other hygiene-sensitive items.
- Sale items, clearance items, promotional products, and personalized items may not be eligible for return or exchange.
- Items that have been worn, washed, altered, damaged, or returned without original tags cannot be accepted.